Our Service Offer - June 2020

A message to our Customers

During the COVID-19 emergency and beyond, the safety and wellbeing of our people, our customers and the communities we serve will always be our priority, and remains at the heart of our decision making process here at Benchmarx, which is part of Travis Perkins plc.

To support the UK Government’s encouragement of construction activity as an engine for economic recovery, we have a role to play in the supply chain to ensure construction trades are able to continue to operate. In order to protect colleagues and customers, we have adapted our ways of working, consulting with Government departments, Trade Associations and others to develop guidance for colleagues, customers and other stakeholders. 

We continue to follow the latest official guidance and carefully monitor the COVID-19 situation, and remain committed to working closely with Government, customers and the wider industry to maintain safety and wellbeing. 

Staying Covid-19 secure in 2020

If anyone has concerns about our safe working arrangements, please raise them with the local manager or email staysafe@travisperkins.co.uk

 

Our COVID-19 Risk Assessment

In line with sound Health and Safety practices we have undertaken a COVID-19 risk assessment, taking into account how we operate whilst continuing to maintain the safety and well-being of our colleagues, customers, suppliers and others involved in our day-to-day activities. Our assessment is available here and will be reviewed on a regular basis in light of new guidance and any feedback from relevant stakeholders.

We have arrangements in place to ensure that our businesses comply with our Social Distancing Principles and follow the three-lines of defence principle:

1st Line of Defence - Local Manager Self Assessment and Line Manager Reviews (started)

2nd Line of Defence - Reviews of sites carried out either remotely or in-person by our HSE Team (starting June 2020)

3rd Line of Defence - An independent review of our COVID-19 Secure assurance arrangements (this will be undertaken shortly)

The vast majority of our Head Office-based colleagues are working from home. However, there are a small number of colleagues who need to be in our Head Office to perform business critical support activities. 

 

Our current service offer as of 1st June 2020

115 branches across the UK are currently open for our Call & Collect service (see list below).  Please contact your local branch in the first instance.  Our Branch Managers are empowered to make local decisions to ensure safety is not compromised.  We ask that all customers adhere to Social Distancing guidance.

 

Call & Collect service

All collections are strictly by appointment only

Customers will not be able to enter the premises 

There will be an allocated collection point

We will continue to  operate strict social distancing protocols

No cash transactions will be accepted.

 

Order online

Now available for online account customers, an extended range of joinery products, including doors, flooring and ironmongery as well as a selection of taps, sinks, appliances and self assembly kitchens.

Virtual design service

We are now able to offer a design service via phone or video call, offering a full consultation and your own free bespoke 3D design. 

 

If you have any questions, please email our customer services -  help@benchmarxjoinery.co.uk or contact your nearest open branch.

 

Thank you for your continued support

 

Branches offering a Call & Collect service

London(inside M25) 
BROMLEY020 8460 9408
CATFORD020 8695 8615
CRAYFORD01322 558973
CROYDON020 8689 5948
DAGENHAM020 8517 9452
ENFIELD020 8804 0629
MERTON020 8543 6357
NEW MALDEN020 8949 1606
NEW SOUTHGATE020 8368 9850
ORPINGTON01689 835205
PECKHAM020 7237 6421
RAINHAM01708 792700
ROMFORD01708 446582
SIDCUP020 8308 9700
SUTTON020 8641 0424
UXBRIDGE01895 234821
VAUXHALL020 7805 2700
WALTHAMSTOW020 8531 5769
WEYBRIDGE01932 844528
  
South East 
ASHFORD01233 638561
BASILDON01268 527911
BOGNOR REGIS01243 822348
BRACKNELL01344 306687
BRENTWOOD01277 304408
BROADSTAIRS01843 861051
CANTERBURY01227 762890
CHELMSFORD01245 263284
COLCHESTER01206 285620
CRAWLEY01293 565159
FAREHAM01252 713161
FARNBOROUGH01252 550200
FARNHAM01252 713161
FOLKESTONE01303 243854
GILLINGHAM01634 263142
GUILDFORD01483 578097
HARLOW01279 690600
HOVE01273 416818
KENLEY0208 243 8010
LUTON01582 488563
MAIDSTONE01622 672613
NEWBURY0163 545054
NORTHFLEET01474 593706
PETERSFIELD01730 262157
PORTSMOUTH02392 740006
RAYLEIGH01268 778467
READING SOUTH0118 943 3810
SEVENOAKS01732 422982
SOUTHAMPTON02380 815011
STAINES01784 843570
THURROCK01708 863769
TUNBRIDGE WELLS01892 790800
WELWYN GARDEN CITY01707 428639
WOKING01483 767956
WOKINGHAM01189 791018
WORTHING01903 641487
  
Wales 
BRIDGEND01656 647878
CARDIFF02920 487091
SWANSEA01792 796417
BANGOR01248 371195
  
South West 
BATH01225 312 627
BIDEFORD01237 424644
BOURNEMOUTH01202 577712
BRIDGEWATER01278 489695
BRISTOL FEEDER RD01179 714150
CIRENCESTER01285 652 559
CHRISTCHURCH01202 480437
HYTHE & FAWLEY02380 815011
MINEHEAD01643 702440
POOLE01202 355845
TIVERTON01884 253666
WELLS01749 671423
  
Midlands 
AYLESBURY01296 339343
BEDFORD01234 794280
BIGGLESWADE01767 600379
COVENTRY02476 249470
DERBY01332 751199
LEAMINGTON SPA01926 429050
LEICESTER THURMASTON0116 355 2678
LICHFIELD01543 419387
LINCOLN01522 896770
MALVERN01684 575886
MILTON KEYNES NORTH01908 314620
MINWORTH0121 313 2412
NORTHAMPTON01604 585208
NOTTINGHAM0115 9869725
NUNEATON02476 343 365
OXFORD01865 712688
RUGBY01788 565783
SHREWSBURY01743 462116
STIRCHLEY0121 458 1445
STOURBRIDGE01384 847200
TELFORD01952 291372
WALSALL01922 614924
WORCESTER01905 29498
  
North 
BIRKENHEAD0151 644 9490
CARLISLE01228 593091
CHEADLE0161 488 4204
KENDAL01539 738157
LEEDS COPLEY HILL01132 458176
LIVERPOOL AINTREE0151 244 7800
MANCHESTER CENTRAL0161 277 9029
MIDDLESBOROUGH01642 233191
MORECAMBE01524 405928
PENRITH01768 867598
PRESTON01772 472849
SHEFFIELD0114 208 6940
STOCKPORT0161 474 8639
SUNDERLAND0191 5484 223
  
East Anglia 
BURY ST EDMUNDS01284 717290
CHATTERIS01354 648567
IPSWICH01473 623814
KINGS LYNN01553 692505
NORWICH01603 246701
PETERBORO IVATT WAY01733 268123
  
Scotland 
GLASGOW KINGSTON BRIDGE0141 200 0254